The service will be automatically activated once you buy. When you need to use xToolCare, email us at support@info.xtool.com or support@xtool.com for xToolCare service and provide your valid xToolCare order number and don't forget to add "#xToolCare". 
xToolCare only applies to damage that has been confirmed by our technical support, and it only covers one product/accessory each time.

It comes into effect after your standard warranty expires, and lasts for 12 months.

Every machine or bundle can enjoy once xToolCare Service.

No. You cannot refund the xToolCare service unless you return the corresponding machine under our Return Policy. 

It is for the whole world.

No. xToolCare only applies to the user who purchases it.

1. Purchase the xToolCare after the machine failed;
2. The damage is covered by the standard warranty;
3. Failure or damage caused by force majeure or accidents;
4. Damage caused by unauthorized modification, disassembly or removal of the casing,or damage due to failure to follow the official manual or instructions;
5. Failure or damage is caused by incorrect or improper use, maintenance or storage, including improper handling, use of the product not for the reasonably intended purpose, improper plugging or unplugging of external devices, drops or improper external crash; contact with or exposure to improper temperatures, solvents, acids, alkalis, water intrusion, etc., infestation of insects or rodents or intrusion of foreign objects resulting in the breakage, dust, damage of the product or parts (such as housing, components, wiring, etc.);
6. Other failureor damage not caused by the quality of the product;
7. The product was purchased from non-xTool channels;