xToolCare
Disturbing Issues
Although there is a small chance, you may still encounter software and firmware issues that cause your machine to cut and engrave abnormally. According to industry data, a laser creator may encounter the following problems.
Laser Attenuation
Abnormal Engraving & Cutting
Hardware & Software Problems
Broken Laser Head
Laser Attenuation
Abnormal Engraving & Cutting
Hardware & Software Problems
Broken Laser Head
Meticulous Care Makes You Stress-Free
The above problems will make you very troubled. But please don't worry, xToolCare will provide you with thoughtful and meticulous service so that you can create with peace of mind.
2 Warranty Events, Cost Effective
You are entitled to 2 warranty events within one year after the standard warranty period expires. You can either choose to replace components or repair the whole machine to solve the problem. Most importantly, the cost of replacing two laser heads will help you save up to 80%.
Free Two-Way Shipping, Hassle-Free
xTool will provide you with a two-way free shipping service (for the US non-remote areas only), allowing you to maintain your machine without any hassle. After you register your address and contact information, we will arrange shipping for you.
Full Coverage, Software & Hardware
xToolCare covers both software and hardware issues. First of all, your confusion about hardware and software will be answered first. Secondly, whether it is a machine or component problem, we can help you solve it quickly.
Priority Access, Quick Response
You will have customer service priority over other ordinary users. xTool customer service will respond to your questions within 12 hours and provide you with the best service by mail, phone, video, or online chat.
Exclusive Service, Expert One on One
xToolCare service is not open to unofficial channels. You can only get it at the xTool official website. (Only when you buy the machine and xToolCare at the xTool official website, you can enjoy the service). After buying one, you can enjoy a one-on-one expert service through email, phone, or video chat.
Original Factory Repair, Trustworthy
Handing over your machine to the technician who knows it best, you will get quality assurance that you can trust. Repair the machine using materials from the original factory, which makes it more durable.
Meticulous Care Makes You Stress-Free
The above problems will make you very troubled. But please don't worry, xToolCare will provide you with thoughtful and meticulous service so that you can create with peace of mind.
2 Warranty Events, Cost Effective
You are entitled to 2 warranty events within one year after the standard warranty period expires. You can either choose to replace components or repair the whole machine to solve the problem. Most importantly, the cost of replacing two laser heads will help you save up to 80%.
Free Two-Way Shipping, Hassle-Free
xTool will provide you with a two-way free shipping service (for the US non-remote areas only), allowing you to maintain your machine without any hassle. After you register your address and contact information, we will arrange shipping for you.
Full Coverage, Software & Hardware
xToolCare covers both software and hardware issues. First of all, your confusion about hardware and software will be answered first. Secondly, whether it is a machine or component problem, we can help you solve it quickly.
Priority Access, Quick Response
You will have customer service priority over other ordinary users. xTool customer service will respond to your questions within 12 hours and provide you with the best service by mail, phone, video, or online chat.
Exclusive Service, Expert One on One
xToolCare service is not open to unofficial channels. You can only get it at the xTool official website. (Only when you buy the machine and xToolCare at the xTool official website, you can enjoy the service). After buying one, you can enjoy a one-on-one expert service through email, phone, or video chat.
Original Factory Repair, Trustworthy
Handing over your machine to the technician who knows it best, you will get quality assurance that you can trust. Repair the machine using materials from the original factory, which makes it more durable.
xToolCare Plan
xToolCare Plan
| Product | Power | Basic Service Fee | Cost Per Replacement for Blue Laser Head | Cost Per Replacement for Infrared Laser Head | Guarantee |
|---|---|---|---|---|---|
| xToolCare for D1 Pro | 5W | $69.99 | $19.99 | N/A |
|
| 10W | $79.99 | $29.99 | $49.99 | ||
| 20W | $159.99 | $49.99 | $49.99 | ||
| xToolCare for M1 | 5W | $79.99 | $19.99 | N/A | |
| 10W | $89.99 | $29.99 | N/A | ||
| xToolCare for Laser box Rotary | 40W | $299.99 | $99.99 | N/A |
*All the prices are clearly written. There is no hidden fee.
*xToolCare only applies to damage or malfunction that has been confirmed by the xTool technical engineer. And each time, only one machine or one component can be repaired.
For more details, kindly check xToolCare Terms of Service.
Service Process
1. Purchase xToolCare
Purchase xToolCare service within one month after your product order (the time you complete the order on the xTool store).
2. Contact xTool Customer Service
Email xTool with tag #xToolCare at support@xtool.com and provide your valid order number for both xToolCare and machine.
3. Problem Report & Diagnosis
Clearly articulate the problem. And support xTool technician diagnoses the problem. Kindly report your problem based on the failure report template
4. Repair or Replacement
Based on xTool technical diagnosis, our after-sales staff will send you replacement components or arrange for machine repair.
Kindly notice! If you want to replace the laser head, xTool customer service will arrange delivery within 1-3 workdays (only when the laser heads are available in the US stock) after you pay the replacement fee.
Shop xToolCare Now!
1. xToolCare will be automatically activated once you buy.
2. You can only purchase xToolCare one time for one machine.
3. You can get a refund if you are within 30 days of your xToolCare order and none of the xToolCare services have been used.
4. The expense of xToolCare cannot be transferred to another machine or buyer.
5. xToolCare only applies to damage or failure that has been confirmed by the xTool technical engineer. And each time, only one machine or one component can be repaired.
For more details, kindly refer to xToolCare Terms of Service.