Here are a few things to keep in mind when your membership tier changes:

Tier Coupon Updates: If you move up to a higher tier during the quarter, only the machine and accessory coupons for your current highest tier will remain available. Unused coupons from lower tiers may no longer be valid.

Monthly Member Gift: Each member can claim one monthly gift per month. If you’ve already claimed your gift before upgrading tiers, you won’t be able to claim another gift at the new tier that month. Your new tier’s gift benefit will become available on the 1st of the following month.

Limited Availability: Monthly member gifts are available in limited quantities on a first-come, first-served basis and may become unavailable once fully claimed.

We have upgraded the experience so you can use xPoints directly as cash at checkout:

• How to Use: Log in at the checkout page, enter the number of points you want to use, and click "Redeem".
• Threshold & Rate: A minimum balance of 50 xPoints is required. The exchange rate is 50 xPoints = $1.
• Deduction Limit: xPoints can cover up to 50% of the order subtotal.
• Important Update: Starting Dec 30, the feature to redeem xPoints for Gift Cards will be officially discontinued. However, valid gift cards redeemed previously remain effective and can still be used at checkout.

You earn 1 xPoint for every $1 spent, and every 50 xPoints = $1 when redeemed at checkout. That means every $50 spent earns $1 in xPoints value — equivalent to 2% back in xPoints.

xPoints are rewards for future purchases and are not refunded to your credit card or original payment method.

Ways to Earn: Earn xPoints by shopping (1 xPoint per $1 spent), creating an account (200 xPoints), completing eligible member tasks, sharing or following us on social media, leaving reviews, and more. Standard members also earn 3% back in xPoints value on their first order.

When xPoints Become Available:

• Shopping xPoints: xPoints earned from purchases will initially appear as Frozen and cannot be redeemed until they are released. For orders with physical products, points are generally released after the qualifying item or package is delivered. If no delivery status is available, they will be released 15 days after fulfillment.
  
• Digital-Only Orders: For orders containing only digital products or gift cards, xPoints will be released 15 days after successful payment.
  
• Task xPoints: Most xPoints earned from member tasks are added to your available balance immediately after the task is successfully completed.

No. Items purchased/redeemed with xPoints from the xPoint Store are non-returnable. Please review your choices carefully before redeeming.

Yes. If your order is fully refunded, the xPoints used for direct deduction at checkout will be automatically credited back to your account after the refund processing is complete.

After logging in, please go to Account Center > My Rewards. You can view your current point balance and transaction history there.

You can view the full rules, privacy policy, and service agreements on our [xTool Creators Club Terms & Conditions] page.

Alternatively, you can find the relevant content in the "Terms & Conditions" section at the bottom of our official website.