Enjoy Peace of Mind Brought by xToolCare
2 Warranty Events, Cost Effective
The warranty events cover nearly 90% of machine failure and damage. xToolCare for M1 can help you save up to 80%. *For refurbished machines with xToolCare, the total warranty will be 18 months.
Full Coverage, Software & Hardware
No matter whether it is a hardware or software problem, xToolCare guarantees to keep you at ease with a professional and quick reply.
Free Two-Way Shipping, Hassle-Free
Two-way free shipping helps you to deal with the issues hassle-free. xTool customer service department gets everything right for you.
*Free two-way shipping is open to US non-remote areas now. For other countries and regions, free return shipping is provided.
Exclusive Service, Expert One on One
xToolCare is exclusive to the xTool official website. Only when you buy both machine and xToolCare from the official website can you enjoy the service. You can have a one-on-one remote video or audio chat with an xTool expert for diagnosis and maintenance.
Priority Access, 12h Quick Response
Technical support priority helps you better and quicker fix the machine failures. xTool after-sales team will respond to your request within 12h (excluding holidays).
Original Factory Maintenance, Trustworthy
It is reliable that all the replacement parts and maintenance services come from the xTool original factory. We aim to make you satisfied and happy.
2 Warranty Events, Cost Effective
The warranty events cover nearly 90% of machine failure and damage. xToolCare for M1 can help you save up to 80%. *For refurbished machines with xToolCare, the total warranty will be 18 months.
Full Coverage, Software & Hardware
No matter whether it is a hardware or software problem, xToolCare guarantees to keep you at ease with a professional and quick reply.
Free Two-Way Shipping, Hassle-Free
Two-way free shipping helps you to deal with the issues hassle-free. xTool customer service department gets everything right for you.
*Free two-way shipping is open to US non-remote areas now. For other countries and regions, free return shipping is provided.
Exclusive Service, Expert One on One
You can have a one-on-one remote video or audio chat with an xTool expert for diagnosis and maintenance.
Priority Access, 12h Quick Response
Technical support priority helps you better and quicker fix the machine failures. xTool after-sales team will respond to your request within 12h (excluding holidays).
Original Factory Maintenance, Trustworthy
It is reliable that all the replacement parts and maintenance services come from the xTool original factory. We aim to make you satisfied and happy.
Lowest Cost, Highest Value
A showcase of laser module coverage with xToolCare
Lowest Cost,
Highest Value
| Product | Service Fees | 2 Incident Costs with xToolCare | Total Costs with xToolCare | 2 Incident Costs without xToolCare | Savings |
|---|---|---|---|---|---|
| xTool M1 10W Laser Module | $89.99 | $59.98 | $149.97 | $1168 | $1018 |
| xTool M1 5W Laser Module | $79.99 | $39.98 | $119.97 | $448 | $328 |
| Power | Basic Service Fee | 1st Replacement of Laser Head | 2nd Replacement of Laser Head | Highest Cost of 2 Replacements | Market Price of 2 Laser Head | You Save! |
|---|---|---|---|---|---|---|
| 5W | $69.99 | $19.99 | $19.99 | $109.97 | $428 | $318 |
| 10W | $79.99 | $29.99 | $29.99 | $139.97 | $828 | $688 |
| 20W | $159.99 | $49.99 | $49.99 | $259.97 | $1228 | $968 |
| 10W 2-in-1 Kit (10W laser module) | $79.99 | $29.99 | $29.99 | $139.97 | $828 | $688 |
| 10W 2-in-1 Kit (Infrared laser module) | $49.99 | $49.99 | $179.97 | $1118 | $938 | |
| 20W 2-in-1 Kit (20W laser module) | $159.99 | $49.99 | $49.99 | $259.97 | $1228 | $968 |
| 20W 2-in-1 Kit (Infrared laser module) | $49.99 | $49.99 | $259.97 | $1118 | $858 | |
| 40W + 10W Kit (10W laser module) | $79.99 | $29.99 | $29.99 | $139.97 | $828 | $688 |
| 40W + 10W Kit (40W laser module) | $99.99 | $99.99 | $279.97 | $2214 | $1934 |
*Updated on Dec. 31st, 2024. All the prices are clearly written. There is no hidden fees.
Small Cost, Extended Coverage
| Component Name | Standard Warranty | xToolCare |
|---|---|---|
| Laser module | 12 months | 24 months |
| PCB | 12 months | 24 months |
| Motor | 12 months | 24 months |
| Baffle assembly | 12 months | 24 months |
| Limit sensors | 12 months | 24 months |
| Power adapter | 3 months | 15 months |
| Conveyor belt | 3 months | 15 months |
| Light shaft | 3 months | 15 months |
| Power cord | Not covered in the standard warranty | 12 months |
| USB cable | Not covered in the standard warranty | 12 months |
| Product | Warranty | Details | Warranty Period with xTooolCare | Warranty Period without xTooolCare |
|---|---|---|---|---|
| xTool M1 | Main Parts | The main parts of the product except the non-warranty parts below. | 24 Months | 12 Months |
| xTool M1 | Accessories | User Manual, Material, Grease, Blade module,Cutting Mats. | No Warranty (Free replacement if damaged upon receipt) | No Warranty (Free replacement if damaged upon receipt) |
For Refurbished M1 Machine
| Product | Warranty | Details | Warranty Period with xTooolCare | Warranty Period without xTooolCare |
|---|---|---|---|---|
| xTool M1 | Main Parts | The main parts of the product except the non-warranty parts below. | 18 Months | 6 Months |
| xTool M1 | Accessories | User Manual, material, screwdriver, toolkit, grease, smoke exhaust module, blade module, Ink cartridge, pre-filter, | Not covered in the warranty | Not covered in the warranty |
*Updated on Dec 31st, 2024. xToolCare only applies to damage or malfunction that has been confirmed by the xTool technical engineer. And each time, only one machine or one component can be repaired.
Lowest Cost, Highest Value
Lowest Cost,
Highest Value
| Power | Basic Service Fee | 1st Replacement of Laser Head | 2nd Replacement of Laser Head | Cost of 2 Replacements | Market Price of 2 Laser Head | You Save! |
|---|---|---|---|---|---|---|
| 5W | $79.99 | $19.99 | $19.99 | $119.97 | $448 | $328 |
| 10W | $89.99 | $29.99 | $29.99 | $149.97 | $1168 | $1018 |
*All the prices are clearly written. There is no hidden fee.
*For more details, kindly check xToolCare Terms of Service.
Smallest Cost, Largest Coverage
| Component Name | Standard Warranty | with xToolCare |
|---|---|---|
| Laser module | 12 months | 24 months |
| PCB | 12 months | 24 months |
| Guide rail | 12 months | 24 months |
| Camera | 12 months | 24 months |
| Rotation attachment (if included) | 12 months | 24 months |
| Fan | 12 months | 24 months |
| Power adapter | 3 months | 15 months |
| Belt | 3 months | 15 months |
| Blade holder | 3 months | 15 months |
*xToolCare only applies to damage or malfunction that has been confirmed by the xTool technical engineer. And each time, only one machine or one component can be repaired.
Start Your xToolCare Service Now!
Step 1: Login into the account center.
Use the email address associated with your xToolCare purchase to login.
If you haven't registered yet, remember to register using your email address.
Step 2: Navigate to "My Care" and Click on the "Bind Care" Button
This step is essential for activating your xToolCare service.
Step 3: Bind Your xToolCare to your machine
Prepare your machine's Serial Number (SN), proof of the SN, and your proof of purchase. Having these documents ready in advance will streamline the process.* Note: Once xToolCare is bound to a machine, it cannot be refunded.
Step 4: File a Claim as Needed
Should you require service, you can easily file a claim through your account.
Kindly Notice! If you want to replace the laser head, xTool customer service will arrange delivery within 1-3 workdays (only when the laser heads are available in the US stock) after you pay the replacement fee.
1. To activate your xToolCare, bind it in the Account Center under "My Care" - "Bind Care".
2. xToolCare can be purchased only once for each machine.
3. A refund is available within 30 days of your xToolCare order, provided no xToolCare services have been utilized.
4. xToolCare costs cannot be transferred to another machine or owner.
For more details, kindly refer to xToolCare Terms of Service.
