xToolCare for D1 Pro

xToolCare for D1 Pro

$62.99 $69.99
You Saved $7.00

  • After you purchase xToolCare, your service card will be displayed in the account center.
  • Valid only if you purchase xToolCare within one month of the machine order.
  • 2 warranty events cover the machine failure and damage during normal use or due to an accident. (Cover nearly 90% of machine failures)
  • 2-way free shipping gets your faulty machine repaired hassle-free.
  • 12h quick response to all your software and hardware problems. 
  • 1-on-1 expert service makes you feel at ease.
  • 12 months effective warranty period after your standard warranty expires.
xToolCare
xToolCare

Enjoy Peace of Mind Brought by xToolCare

Warranty Events

2 Warranty Events, Cost Effective

The warranty events cover nearly 90% of machine failure and damage. xToolCare for D1 Pro can help you save up to 80%.

Software and Hardware

Full Coverage, Software & Hardware

No matter whether it is a hardware or software problem, xToolCare guarantees to keep you at ease with a professional and quick reply.

Two-Way Free Shipping

Free Two-Way Shipping, Hassle-Free

Two-way free shipping helps you to deal with the issues hassle-free. xTool customer service department gets everything right for you.
*Free two-way shipping is open to US non-remote areas now. For other countries and regions, free return shipping is provided.

Exclusive Service

Exclusive Service, Expert One on One

xToolCare is exclusive to the xTool official website. Only when you buy both machine and xToolCare from the official website can you enjoy the service. You can have a one-on-one remote video or audio chat with an xTool expert for diagnosis and maintenance.

Priority Access

Priority Access, 12h Quick Response

Technical support priority helps you better and quicker fix the machine failures. xTool after-sales team will respond to your request within 12h (excluding holidays).

Original Repair

Original Factory Maintenance, Trustworthy

It is reliable that all the replacement parts and maintenance services come from the xTool original factory. We aim to make you satisfied and happy.

Warranty Events

2 Warranty Events, Cost Effective

The warranty events cover nearly 90% of machine failure and damage. xToolCare for D1 Pro can help you save up to 80%.

Software and Hardware

Full Coverage, Software & Hardware

No matter whether it is a hardware or software problem, xToolCare guarantees to keep you at ease with a professional and quick reply.

Free Two Way Shipping

Free Two-Way Shipping, Hassle-Free

Two-way free shipping helps you to deal with the issues hassle-free. xTool customer service department gets everything right for you.
*Free two-way shipping is open to US non-remote areas now. For other countries and regions, free return shipping is provided.

Exclusive Service

Exclusive Service, Expert One on One

xToolCare is exclusive to xtool.com (not open to Amazon). Only when you buy both machine and xToolCare from xtool.com, can you enjoy the service. You can have a one-on-one remote video or audio chat with an xTool expert for diagnosis and maintenance.

Priority Access

Priority Access, 12h Quick Response

Technical support priority helps you better and quicker fix the machine failures. xTool after-sales team will respond to your request within 12h (excluding holidays).

Original Maintenance

Original Factory Maintenance, Trustworthy

It is reliable that all the replacement parts and maintenance services come from the xTool original factory. We aim to make you satisfied and happy.

Lowest Cost, Highest Value

Lowest Cost,
Highest Value

Power Basic Service Fee Cost Per Replacement for Blue Laser Head Cost Per Replacement for Infrared Laser Head Highest Cost of 2 Replacements Market Price of 2 Laser Head You Save!
5W $69.99 $19.99 N/A  $109.97 $428 $318
10W $79.99 $29.99 $49.99 $179.97 $1118 $938
20W $159.99 $49.99 $49.99 $259.97 $1228 $968

*All the prices are clearly written. There is no hidden fee.
*For more details, kindly check xToolCare Terms of Service.

Enjoy Peace of Mind Brought by xToolCare

Component Name Standard Warranty xToolCare
Laser module 12 months 24 months
PCB 12 months 24 months
Motor 12 months 24 months
Baffle assembly 12 months 24 months
Power adapter 3 months 15 months
Conveyor belt 3 months 15 months
Light shaft 3 months 15 months
Power cord Not covered in the standard warranty 12 months
USB cable Not covered in the standard warranty 12 months

*xToolCare only applies to damage or malfunction that has been confirmed by the xTool technical engineer. And each time, only one machine or one component can be repaired.

Start Your xToolCare Service Now!

Purchase xToolCare

1. Purchase xToolCare

Purchase xToolCare service within one month after your product order (the time you complete the order on the xTool store). 

Contact xTool Customer Service

2. Contact xTool Customer Service

Email xTool with tag #xToolCare at support@xtool.com and provide your valid order number for both xToolCare and D1 Pro. 

Problem Report and Diagnosis

3. Problem Report & Diagnosis

Clearly articulate the problem. And support xTool technician diagnoses the problem. Kindly report your problem based on the failure report template.

Repair or Replacement

4. Repair or Replacement

Based on xTool technical diagnosis, our after-sales staff will send you replacement components or arrange for machine repair.

Kindly Notice! If you want to replace the laser head, xTool customer service will arrange delivery within 1-3 workdays (only when the laser heads are available in the US stock) after you pay the replacement fee.

1. xToolCare will be automatically activated once you buy.
2. You can only purchase xToolCare one time for one machine.
3. You can get a refund if you are within 30 days of your xToolCare order and none of xToolCare services have been used.
4. The expense of xToolCare cannot be transferred to another machine or buyer.
For more details, kindly refer to xToolCare Terms of Service.