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Questions About Buying
Why is a discount code applied automatically?

During promotions, when your cart total reaches specific thresholds, our system will automatically apply a tiered discount. This is always the best available offer for your order.

How can I change the discount code?

Click the "Checkout" button to enter the checkout page, where you can select a different promo code.

Can I use multiple promo codes together?

In most cases, only one discount code can be used per order.

Why can't I replace another code with the current applied code instead?

The possible reasons are as follows:

・The discount code may have expired or become invalid.

・You might not meet the eligibility criteria for this discount.

・Suppose you are sure you’re eligible to use the code but receive an error message when applying it. In that case, it’s likely because the discount you’re trying to use is smaller than the automatically applied promotion — in that case, the system will automatically apply the best available discount.

When will I receive my items?

For in-stock items, we typically dispatch in 1 business day and the average logistics timeliness is 1-3 business days. For pre-order items, shipments will be processed in the order they were placed after the products arrive at our local warehouse.

What is the process for Truck Delivery?

Oversized items (e.g., P3, Apparel Printers, MetalFab, Baking Machines) are shipped via Truck Delivery:

・Order Confirmation: Expect a phone call from us within 1-2 days of placing your order to confirm shipping details.

・Shipment & Delivery: After confirmation, your order will be shipped within 1-3 business days. The carrier will likely call you before arriving at your address to schedule the delivery.

・Final Delivery: Please ensure someone is available to sign for the package in person.

* The monthly installment amounts shown here are estimates based on the current total of items in your cart and represent a recommended financial payment option for the corresponding price range. Payment options are subject to an eligibility check and may not be available everywhere. Options depend on your purchase amount, and a down payment may be required. Different price ranges may feature different recommended financial payment optionPlease note:

  • All calculated down payments are for reference only.
  • The final payment amounts and terms are not determined by us but will be finalized by the lenders upon your approved application.

Available Payment Solutions for US CustomersWe support various Buy Now, Pay Later (BNPL) services, including but not limited to: Affirm, CitiPay, PayPal, Shopify Payment, and AfterPay.Additionally, we offer equipment, easing for small businesses through our partnership with Clicklease.

◊ Exemptions vary by countries/states. Valid certificate required. If tax discrepancies are detected, additional documentation or tax payments may be required to resolve compliance issues.

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