Shipping policy
Shipping Country/Region
United States (except Alaska, Guam, Hawaii, Puerto Rico, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific, Virgin Islands); Australia; New Zealand; South Africa; Singapore
Shipping Policy
| Products | US (Shipping 1-3 business days) |
US (2nd Day Delivery)
|
Others Country/Region Shipping 1-3 business days |
|
US-Only: Fire Safety Set; Refurbished Machines |
Free shipping |
Premium Shipping
|
/ |
| Machine | Free shipping |
Calculated at checkout page
|
Calculated at checkout page |
| Accessory |
$10 (order<$89) Free (order≥$89) |
/ | Calculated at checkout page |
| Material |
$10 (order<$89) Free (order≥$89) |
/ | / |
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Our products are temporarily unavailable in these states of America: Alaska/Hawaii/Puerto Rico/Guam/Armed Forces Pacific/Armed Forces Europe/Armed Forces Americas/Virgin Islands.
- If you shop from Canada, please visit our Canada store.
- If you shop from Australia, please visit our Australia store.
- If you shop from the UK, please visit our UK store.
- If you shop from France, please visit our France store.
- If you shop from Germany, please visit our German store.
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If you shop from the rest of Europe, please visit our European store.
- If you shop from Japan, please visit our Japan store.
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All the above days are business days.
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If the payment is delayed, the processing time will be lengthened.
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Shipping costs will be automatically billed at checkout based on your shipping address.
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The processing time of materials will be extended during the promotion period.
- Premium Shipping (2nd Day Delivery) service is fulfilled through UPS 2nd Day Air and FedEx 2Day. Orders are shipped from local warehouse, with carriers assigned at random based on availability. Please note that the estimated delivery times provided are for reference only and may vary depending on the carrier’s operational capacity. Actual delivery times are determined by the carrier’s schedule and service capabilities.
| Tariff | GST/VAT/HST and other fees | |
| All Other Countries | xTool will pay for all the tariffs. Our customers do not need to pay any tariff fees. If you are charged tariff fees by customs, please contact us for help or reimbursement. (vicky@info.xtool.com). | We collect GST according to the local policy of your shipping place and you can see the details on your order. After completing your order, you do not need to pay GST to customs or local authorities. If you are charged with GST by customs or local authorities, please contact us for help or reimbursement. (vicky@xtool.com). |
Orders Tracking
After your order is successfully placed, you will receive an Order Confirmation email to confirm your order details.
Once your item ships, you will receive a Shipment Notification email, which includes your order number, express information, and package tracking number, and you are also able to track the status of your order through the email.
Things about order modification, refund processing, shipping updating, and so on will be notified to you in real-time by email as well.
Note:
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Please confirm your shipping address prior to completing your order. If you want to modify your shipping address, please email us (vicky@info.xtool.com) within 48 hours of purchase, or we will ship to the address according to your order information.
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If there is any force majeure that causes our products damaged in transit, please contact us immediately at support@info.xtool.com after you receive your package. And we hope to get your understanding and patience in this circumstance.
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Please note that the notification email will be sent to the email address you left in the contact information on the checkout page or the email address you used to register your account. If the email address you left is invalid or not in use, we will not be liable for any risk or loss caused by this.
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If you change your mind midway, please don't just reject the package. To cancel your order, please contact us to explain the situation (vicky@info.xtool.com) and we will handle the return for you in accordance with our return/refund policy. We do not assume the risk of loss or damage to the package arising from the rejection.
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Please contact us at support@info.xtool.com within 7 days of the delivery suggested by the official tracking system of logistics companies if you do not receive the order, or we shall bear no responsibility on this occasion.
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If there is any damage to the package and/or products inside, or if there is any item(s) missing, please contact us at support@info.xtool.com within the day with pictures and/or videos.
