• Some of the refurbished products may have slight signs of wear and may contain some internal dirt, which will not affect the normal functionality of the machine. Return requests for such reasons will not be entertained.

• Undergoes full functionality testing, where any defective modules are replaced;

• Is put through a thorough inspection process;

• Is repackaged (including appropriate manuals, and parts);

• Undergoes the same basic testing procedures and is assessed with the same technical guidelines as new xTool products;

* The refurbished products are only covered by a 6-month warranty, while new products come with a standard 12-month warranty.

• Your package hasn't been shipped: In this circumstance, please email us at vicky@info.xtool.com to issue your order cancellation request within 12 hours. This is the fastest way you can get your order refunded. You are suggested not to open a chargeback, because your refund will thus be delayed, and a portion of the handling fee (charged by your paying bank) will be deducted from your refund by your bank.

• Your package is on the way: In this circumstance, please email us at vicky@info.xtool.com to intercept your package as soon as possible. You will receive a refund for your purchase price and pay us the costs, such as interception fees and additional duties incurred. Return shipping costs are non-refundable. You will be responsible for the cost of package interception.

• Your package has been received: Once the package has been delivered and signed for, the product will no longer be eligible for return or refund unless it fall within the scope of warranty. And the replacement policy is valid, however, refurbished products can only be exchanged for refurbished products, not new products).

* If you approve of our policy, your refund will be processed.
PS: The percentage of service fee mentioned above is based on the total price of goods, including tax and freight.