Dear Valued Customers,
Since its launch, the xTool M1 Ultra has helped creators around the world bring countless ideas to life. From personalized gifts and home decor to small business creations, your imagination and craftsmanship have continuously inspired us.
We are deeply grateful to every member of the M1 Ultra community for making this machine part of your creative journey.
As we continue to evolve our product portfolio and invest in future innovations, the xTool M1 Ultra will gradually be phased out from our current lineup. The product is expected to be officially marked as End-of-Life (EOL) and removed from xTool official stores beginning in August 2026, with timing varying by region and inventory availability.
While the M1 Ultra is approaching the end of its journey in our product lineup, our commitment to the creators who chose it remains unchanged. We understand that many customers have invested not only in the machine itself, but also in the projects, businesses, and memories created with it.
To ensure a smooth transition for all existing users, we will continue providing ongoing support through the following commitments:
1. After-Sales Support Commitment
We remain committed to providing reliable after-sales service for M1 Ultra users, including technical assistance and replacement parts support, to help keep your machine operating properly.
In the unlikely event that our technical support team determines a machine cannot be restored to normal operation due to the unavailability of necessary replacement parts during the applicable warranty period, we will provide a reasonable resolution based on the product's condition and warranty status. Such resolutions may include:
a. A discount voucher with a value up to the original M1 Ultra purchase amount;
b. A refurbished replacement machine of a comparable value;
c. A partial refund, where applicable.
If you require technical assistance or replacement parts, please contact our customer support
2. Continued Accessory Availability
To support existing M1 Ultra users, we will continue supplying key M1 Ultra accessories through July, 2028.
This includes major consumables, replacement parts, cutting accessories, mats, laser modules, ink cartridges, and other essential accessories required for normal operation. Including the following:
a. Riser Base Kit for M1 Ultra
b. Fine-point Blade for M1 Ultra
c. Cutting Blade for M1 Ultra
d. Replacement Blade for M1 Ultra Cutting Blade
e. Replacement Kit for M1 Ultra Rotary Blade
f. Replacement Tip for M1 Ultra Foil Transfer Tip
g. FabricGrip Cutting Mat for M1 Ultra
h. LightGrip Cutting Mat for M1 Ultra
i. Electrostatic Mat for M1 Ultra
j. Protection Sheet for M1 Ultra Electrostatic Mat
k. 20W Module Kit for M1 Ultra
l. Ink Cartridge for M1 Ultra
m. Filter for M1 Ultra
*Some exclusive accessories are out of stock and vary by region. They will be available after restocking.
3. Official Software Updates
We will continue maintaining and updating the core functionality of xTool Studio software for M1 Ultra operation, ensuring users can continue enjoying a stable and reliable creative experience.
4. Warranty & Service
All existing warranty policies remain unchanged. Eligible warranty claims will continue to be handled according to the warranty terms applicable at the time of purchase.
5. Our Appreciation
The M1 Ultra has been more than a product—it has been a platform for creativity, entrepreneurship, and self-expression.
We would like to sincerely thank every creator, maker, and small business owner who has chosen the M1 Ultra and shared their creativity with our community. Your projects have inspired us, and your feedback has helped shape the future of xTool products.
As a small token of our appreciation, every M1 Ultra customer will enjoy 30% off all exclusive M1 Ultra accessories.
Discount Code: XTM1U30
Validity: Expires December 31, 2026.
Terms:
a. One-time use per customer.
b. Not combinable with other discounts
c. Applicable to M1 Ultra exclusive accessories only
6. Return & Refund Policy
We understand that you may have concerns about returning your M1 Ultra. If you decide to return your M1 Ultra, we want to make the process as smooth as possible. Please check the official return policy of the platform where you made your purchase (such as the xTool website, Amazon). We will process your return according to those guidelines. Our goal is to ensure you feel supported during this transition.
Once again, thank you all for your love and companionship toward the xTool M1 Ultra. While the M1 Ultra is reaching the end of its product lifecycle, we look forward to continuing your creative journey with you through future xTool products, innovations, and services.
Thank you again for your trust and support.
With gratitude,
The xTool Team