60-Day Price Match

Eligible Orders

The 60-Day Price Match applies only when all of the following conditions are met:

• The order was placed directly on xTool.com (U.S. site)
• The qualifying lower price is available, and your request and required supporting information are submitted, no later than 60 calendar days after the original purchase date shown in your order confirmation.
• The request is for the same product, including the same model, specifications, configuration or package, and condition.
• The lower-priced item is available for purchase and delivery to your original shipping destination when you submit your request. xTool may subsequently verify the price and availability using reliable evidence relating to the time of submission. A request will not be denied solely because the offer ends during xTool's review.
• The order is for a region where xTool U.S. site sales and shipping are supported

How Is the Price Difference Calculated?

The original purchase price means the pre-tax amount actually paid for the relevant products after applicable discounts, with order-level discounts allocated as reflected in the original order records. Gift cards used as payment are not treated as discounts. The comparison price is the qualifying pre-tax price displayed on the relevant product page and must be in U.S. dollars. Shipping and handling charges are excluded from both sides of the comparison. If sales tax was charged on your original purchase, any applicable sales tax attributable to the approved price difference will also be included in your refund or gift card credit. Only a positive price difference is payable, and the price difference, excluding the corresponding sales tax adjustment, will not exceed the net pre-tax amount paid for the relevant products.

For Lower prices on xTool.com:

The price difference is calculated at the order level by comparing the eligible products' original purchase prices with their corresponding current prices displayed on xTool.com, subject to applicable discounts, promotions, and the terms of this policy. Price changes to individual products are not calculated or adjusted separately.

For Lower prices on qualified third-party platforms or recognized resellers:

The price difference is calculated separately for each eligible product by comparing that product's original purchase price with its qualifying lower comparison price. Price changes to other products in the same order will not be used to offset the price difference for the eligible product.

xTool will calculate the price difference following reasonable verification under the applicable calculation method and this policy. Customer-provided calculations, estimated promotional prices, or product-page savings are references only and do not replace that calculation.

What Prices Can Be Matched?

We will match qualifying lower prices for the same eligible product from the following sources, subject to the requirements and exclusions of this policy:

1. xTool.com

A lower price shown on xTool.com for the same eligible product within 60 days of your purchase.

2. Qualified E-commerce Platform Listings

We may match prices listed on qualified e-commerce platforms, including but not limited to:

Amazon / eBay / Best Buy / Walmart / Michaels / TikTok Shop

To qualify, the listing must meet all of the following requirements:

• The item is the same product
• The item is new
• The item is currently available for purchase when you submit your request.
• The listing clearly shows the product details, seller information, and price
• The listing is sold by the platform itself (platform-owned stores), where applicable; or an official xTool store authorized on the platform.

For marketplace platforms, listings from unauthorized third-party sellers are not eligible.

3. xTool Recognized Resellers

Qualifying prices also include offers on the official websites of resellers recognized by xTool for price match purposes, subject to this policy.

To qualify, the offer must be:

• Posted on the dealer's own official website
• For the same product
• For a new item in the same condition
• Valid and publicly available when you submit your request, and subsequently verifiable using reliable evidence relating to that time.
• Offered by a dealer that can be verified by xTool

Reseller listings on Amazon, eBay, or other marketplace platforms are not eligible for dealer price matching.

Reseller eligibility will be verified under this policy based on the reseller's status when your original order was placed. Please contact customer support to confirm a reseller's eligibility before purchasing.

Exclusions

The following products, listings, and offers are not eligible for price matching:

Product Condition Exclusions

• Refurbished products
• Virtual Products or Services
• Limited-Time Lightning Deal Product
• Open Box products
• Clearance products

A product is excluded if the product page includes a label or description such as:

• “Refurbished”
• “Open Box”
• “Clearance”
• “Lightning Deal”
• “xToolCare”

Seller and Offer Exclusions

• Products sold by unauthorized sellers
• Used products
• Auction-style listings
• Listings that do not clearly identify the seller or the product
• Dealer or reseller listings on Amazon, eBay, or other third-party marketplace platforms when submitted under dealer price matching
• Prices that cannot be reasonably verified as valid and available when the request was submitted.
• Bulk discount, bundle-only, coupon-only, membership-only, flash-sale, limited-quantity, or similar special promotional offers unless expressly approved by xTool
• Offers outside regions where xTool U.S. site sells and ships

How to Request a Price Match

If you find a lower qualifying price within 60 days of your purchase, please follow these steps:

Step 1: Prepare Your Information

Please prepare:

• Your order number
• A link to the lower-priced product page
• A screenshot showing the lower price
• Seller or dealer information, if applicable

Step 2: Submit Your Request

Complete the price match request form and submit the required information.

Step 3: Verification

Our team will review:

• Your order details
• Whether the products are identical
• Whether the seller, platform listing, or dealer website is eligible
• Whether the item is new and in eligible condition
• Whether reliable evidence verifies that the lower price was valid and the item was available for purchase when you submitted your request.

Step 4: Receive Your Price Match

Once your request is approved, we will process the price difference based on your selected option:

• a gift card within 3–5 business days, or
• a direct refund within 10–15 business days

Seller Verification

For requests involving marketplace sellers or resellers, xTool will verify eligibility under this policy based on the seller's status when your original order was placed.

Customers may be asked to provide:

• The seller or dealer name
• The store or seller link
• The product listing link
• The information reasonably needed for verification

xTool may provide seller verification support through its customer service channels.

Important Notes

• This policy applies only to orders placed on xTool.com (U.S. site).
• Price match eligibility is determined by xTool after verification.
• Any approved price difference will be calculated following reasonable verification of the original order records, applicable discounts and promotions, and the qualifying comparison price, using the applicable calculation method in this policy.
• Dealer price matching applies only to prices published on a dealer's own official website.
• Dealer listings on marketplace platforms are not eligible for dealer price matching.
• xTool may deny requests that do not meet the requirements of this policy or that contain materially false or fraudulent supporting information.
• Price match policies may vary by country or region. This version applies only to eligible orders placed on the United States site.
• Canceled orders and returned products are not eligible. The same price difference cannot be recovered more than once. If a product is returned after a price adjustment, the adjustment already received for that product will be accounted for in calculating the remaining refund, subject to applicable law.
• xTool may revise or discontinue this policy for future orders. Orders already placed remain subject to the policy in effect when the order was placed. Nothing in this policy limits rights that cannot lawfully be excluded.

If you have any questions or need assistance, please contact our customer support team at vicky@info.xtool.com.