• Within 14 calendar days after receiving a product, you don't need to pay for the service fees.
• Between 15 to 30 calendar days after receiving a product if the product has no manufacturing defect, you will need to provide the original receipt and pay a service fee for the refund.

• The products are purchased from xTool Official Online Store
  • Within 90 calendar days starting from 00:00 on the day after receiving a product if the product has suffered substantial damage in transit.
  • Within 90 calendar days starting from 00:00 on the day after receiving a product if the product does not match the original description.
  • Within 90 calendar days starting from 00:00 on the day after receiving a product if the product has a manufacturing defect.

• The product has been received for more than 30 days, the product cannot be returned.
• The product has been received for more than 90 days, the product cannot be replaced.
• The product was purchased from non-xTool channels.
• The product returned to xTool does not include all original accessories, attachments or packaging, or items that were damaged due to improper use.
• The product is found to be free of defects after all appropriate tests.
• Failure or damage is caused by improper use, maintenance, or storage, such as:
  • improper handling;
  • Use the product for illegal purposes；
  • improper plugging or unplugging of external devices;
  • dropsor improper external crash;
  • exposure to improper temperatures, solvents, acids, alkalis, water intrusion, etc;
  • infestation of insects and rodents or intrusion of foreign objects resulting in the breakage, dust, damage of the product or parts (such as housing, components, wiring, etc.), etc.
• Failure or damage is caused by any installation, repair, alteration, addition or disassembly by agencies or personnel who are not authorized by xTool.
• Modification, alteration or removal of the original identification information of the product or components.
• Damage is caused by uncontrollable external events (fire, flood, strong wind or thunderstorm).

• The product received fails to be sent back to xTool within seven (7) calendar days after xTool confirms the replacement request.

Disclaimers

• Only approved returns requests are accepted.
• xTool, at its sole discretion, reserves the right to refuse returns of any merchandise that does not meet the return requirements as outlined in the refund and return policy.
• xTool will only accept returns to the address provided to you in your return confirmation email.
• xTool will not accept any drop-off returns. All returns must be mailed.
• Each item must be returned in the same condition as you communicated to us. Items purchased must be returned by following the instructions indicated by us. In most cases, we’ll provide you with a pre-paid return label. Each label is linked to a specific return. To make sure that you receive a timely and correct refund, please include only the items listed on your return label in the corresponding box.
• Where applicable, a return shipping fee plus tax (if any) will be deducted from your refund. Please note that returns that contain multiple items, or large items, may cost more. We offer various returns methods which will differ depending on the items you’re returning. We’ll always display the most accurate return costs and methods available for your items.
• We reserve the right to refuse returns or to charge you fees and expenses if the product isn't received in the condition you communicated with us.
• When returning a product for any reason, you must do so in the exact conditions you received it from us. In this respect you must entirely delete, remove and eliminate all personal data pertaining to you and/or any third party which may be possibly present in the same item, and must de-latch any account possibly latched to the same item. You will be fully responsible for any data breach that may occur if you fail to do so. You must remove from the returned product and from the box containing the returned product any item not pertaining to the returned product as originally received from us. We will not be responsible for any such items erroneously left by you within the returned product or within the box containing the returned product. You agree and accept that the returned product will become our property, and that we are therefore entitled to sell it to third parties at our full discretion.
• Gift Cards are non-returnable items. However, unused gift cards may be eligible for a refund by using customer service.