Dear xTool F1 Lite Customers,
We are here to announce, with respect and a touch of sadness, that due to product iteration and adjustments in the production plan, the xTool F1 Lite is about to be discontinued. Once the existing inventory is sold out, it is expected to be officially removed from xTool official stores at the end of March. We deeply value the support and creativity of our F1 Lite community, and we are committed to ensuring you feel supported throughout this transition. Below are the details of our after-sales support to ensure your F1 Lite continues to serve your creative journey.
1. After-Sales Support Commitment
We pledge to provide exceptional support for your F1 Lite, including replacement parts and technical assistance to ensure your issues can be fixed promptly. If our technical support verifies that we are unable to provide the necessary replacement parts to repair your machine and keep it working properly (this rarely happens), we promise to offer compensation during the warranty period based on the product's condition. This compensation may take one of the following forms:
a) A discount equivalent to 100% of your original F1 Lite order amount
b) A refurbished machine of a different model with a similar value
c) A partial refund
If you require technical assistance or replacement parts, please contact our customer support.
2. Official Software Updates
We are committed to maintaining and updating the general functions for the F1 Lite official operation software within the scope of commercial reasonableness to elevate your experience.
3. Return & Refund Policy
We understand that you may have concerns about returning your F1 Lite. If you decide to return your F1 Lite, we want to make the process as smooth as possible. Please check the official return policy of the platform where you made your purchase (such as the xTool website, Amazon). We will process your return according to those guidelines. Our goal is to ensure you feel supported during this transition.
Once again, thank you all for your love and companionship toward the xTool F1 Lite. May the joy of creation always be with you. If you have any other questions or need assistance, please feel free to contact us.
We are always here to assist you.
With gratitude,
The xTool Team