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This warranty does not affect your legal rights in accordance with laws and provisions of your country or region. The terms specified in this warranty should be executed to the extent permitted by laws of your country or region.
If the product does not work properly during the warranty period, email us at firstname.lastname@example.org for after-sales service. Your email should include a valid purchase order number or any proof of purchase.
Within 7 days upon the date of sale, if any malfunction occurs, the customer may choose to return, replace, or repair the product only after the problems are diagnosed to be warranty-related by Makeblock or authorized technicians. Makeblock will cover the cost of two-way freight.
Within 15 days upon receipt of the purchased product, if any factory damage, missing part or malfunction is found, the customer may choose to replace or repair the product only after the problems are diagnosed to be warranty-related by Makeblock or authorized technicians. Makeblock will cover the cost of two-way freight.
Note: Only products that are not modified will be accepted for replacement.
In terms of malfunction problems, Makeblock will generally use efforts to repair the product or parts.
Note: A repaired/replacement product or part is warranted for two months from the date of shipment, or the remainder of the original warranty period, whichever is longer.
The Warranty Period below starts when the product is received, with the receipt date as a reference. Please keep the invoice for your records. In the absence of a valid receipt, the warranty begins on the ex-factory date.
Makeblock promises to provide warranty service if the laser tube has a crack upon arrival.
Within the warranty period, Makeblock promises to provide warranty service if the laser tube has no visible damage on its appearance but it is malfunctioning during operation, eg. no laser light coming out.
Within the warranty period, Makeblock will not provide warranty service, if the laser tube has a crack on its appearance during LaserBox operation, including but not limited to a crack caused by improper carrying or low operating environment temperature.
Generally, a warranty claim will be made via the procedure below. But If you purchase the product from an authorized distributor, please contact the authorized distributor for warranty service first.
Note: If the distributor cannot fix the issue, please contact Makeblock Technical Support for help referring to the above chart.
This warranty does not apply to:
Note: If you run into issues above, please contact relevant parties for solutions, for which Makeblock is not held reliable.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE (OR BY COUNTRY OR PROVINCE). OTHER THAN AS PERMITTED BY LAW, MAKEBLOCK DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE, INCLUDING THOSE THAT MAY ARISE FROM THE NONCONFORMITY OF A SALES CONTRACT. FOR A FULL UNDERSTANDING OF YOUR RIGHTS YOU SHOULD CONSULT THE LAWS OF YOUR COUNTRY, PROVINCE OR STATE.
TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. MAKEBLOCK DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, TO THE EXTENT PERMITTED BY LAW. IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, MAKEBLOCK LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY AND, AT MAKEBLOCK’S OPTION, THE REPAIR OR REPLACEMENT SERVICES DESCRIBED BELOW. SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY (OR CONDITION) MAY LAST, SO THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY TO YOU.