Thank you for your support firstly. In September, we have shipped 100 units and added 50 units. We will ship at least 1000 units in October. And the Shipping time is about 7-10 days. The order information will not be displayed until the machine reaches the local area.
Thank you for your patience!

xTool has distributors all over the world. In order to arrange the shipment for you as soon as possible, we will transfer the machine to the nearest country.
Thank you for your patience!

The order information will not be displayed until the machine reaches the local area. If the label has been created, it means that it will arrive in your local shipping area soon.
Thank you for your patience!

We noticed that D1 is the first machine in your hands, so please read the following article carefully before starting D1 assemblage：

D1 Manual：https://support.xtool.com/hc/en-us/articles/4404548470551-User-Manual-For-xTool-D1
Tutorial video:  https://support.xtool.com/hc/en-us/articles/4408613060759-Unboxing-and-first-use-for-xTool-D1

For assembly issues, please read this article with patience firstly:
https://support.xtool.com/hc/en-us/articles/4404548470551-User-Manual-For-xTool-D1

If you still find it difficult, 
just contact support@xtool.com , the after-sales engineer will reply you as soon as possible!

For D1 software, you can download it from the link:
https://support.xtool.com/hc/en-us/articles/4408889202199-Software-for-xTool-D1

If you encounter some difficulties on the software, please contact support@xtool.com 

D1 app(android & iOS) will be available in the Google Play and App Store around November 10.

We don't currently support lightburn but we will. Laserbox basic is the pc offline software and you can dowload it now. We will launch the mobile App (Android & iOS) around November 10th. Lightburn support will be sheduled around february next year. If the shedule is moved up, we will inform you in our FB group and our websites.

Yes, the laserbox D1 uses compressed spot technology with a spot size of only 0.08mm, and supports engraving stainless steel and various coated metals. laserBox D1 5W can achieve the engraving effect of a normal 7W device, and 10W can achieve the engraving effect of a normal 15W device.

Yes, but you need to purchase an extra rotary attachment.

20W is the laser power of ORTUR Laser Master 2, its actual laser output power is 5W. Laserbox D1-5W laser power is 25W, the actual laser output power is 5.5W, and Laserbox D1 uses compressed spot technology, the spot size is 0.08mm, the actual engraving effect can reach the ordinary 7W equipment The actual engraving effect can reach the ordinary 7W equipment.

Compared with the plastic wheels and aluminum shafts of other machine, we use industrial grade steel wheels and shafts, which makes our machine have higher repeat positioning accuracy, higher motion stability, higher processing speed, and longer product life.

The button is the control button of the machine, you can start the machine for engraving by the button, also can stop working in time in abnormal situation. The light is the indicator of the equipment, by the color of the light you can quickly understand the working status of the equipment.

Our new design of laser module focus device, you can quickly achieve the laser focus adjustment through the focus lever, slot and screw.

Yes, Laserbox D1 supports offline operation mode. In this working mode, you don't need to connect your computer or cell phone.

Yes, the device not only supports photo engraving, but also very fine engraving due to the device's compressed light spot technology.

Laserbox D1-5W can cut 4mm basswood board at one time, and Laserbox D1-10W can cut 6mm basswood board at one time.